Refund & Cancellation Policy

1. Free access and promotional credits

Free access has no recurring billing or auto-renewal. A paid subscription requires separate affirmative checkout. Generations you request use the displayed credits; creating an account does not authorise payment.

Promotional credits have no cash purchase value and cannot be refunded to a payment card. Their conditions and any expiry are displayed when allocated and in your wallet.

2. Subscription renewal and cancellation

Subscriptions renew for the period and price shown at checkout until you cancel. Cancel through Manage subscription in your wallet, the buyer portal or the link in your payment receipt. If you cannot access cancellation, contact [email protected] or paddle Support.

Cancellation normally takes effect at the end of the paid billing period. For an annual subscription, paid access and its monthly credit allocations continue until the prepaid year ends unless a refund, payment dispute or other lawful termination applies. No further renewal is charged after cancellation takes effect. Each included credit allocation expires at its own monthly boundary; purchased credits remain available and promotional credits retain their disclosed expiry.

Deleting an account or application, or stopping use, does not itself cancel a subscription. Cancellation does not automatically create a prorated cash refund. Mandatory consumer rights remain unaffected.

3. Purchase refunds

Paddle handles cash refunds for its transactions. Its paddle Refunds and mandatory local rights govern eligibility. Report duplicate or unauthorised charges, undelivered paid access and materially faulty or misdescribed services promptly. No blanket no-refund rule overrides those rights.

A purchase refund or chargeback reverses its corresponding credit allocation or entitlement. If the credits were already spent, an adjustment may reduce future available credits; it does not authorise another card charge. Review wallet history and report incorrect adjustments.

Where no statutory refund right applies, Paddle may consider a discretionary refund request submitted within 14 days of the transaction. Approval is not automatic and may depend on the product, usage and reason. This does not limit remedies for defective services, unauthorised charges or mandatory consumer rights. Use the support link in the payment receipt or paddle Support to request a refund or cancel future renewals.

4. Consumer and withdrawal rights

Mandatory rights depend on your country and the digital content or service purchased. Some purchases include statutory withdrawal periods. Immediate supply affects rights only when legally required disclosure, express consent and acknowledgement were obtained. See the country-specific sections of paddle Refunds. This page does not waive statutory rights.

5. AI jobs, reservations and provider charges

TimelineFlow AI reserves the quoted maximum. A confirmed technical provider failure or cancellation before accepted work releases the reservation. Running or uncertain work is reconciled before final adjustment, so release may not be immediate. Completed provider work may be payable even if you close the browser or pause future work.

A successful generation that misses artistic expectations is not by itself a technical failure. Variations, edits and regeneration are new priced requests. Remedies for materially faulty or misdescribed services remain available. Unused usage reservations are released at settlement. Fixed-price requests keep the approved price regardless of later provider discounts. Previously accepted quotes retain their original correction terms.

BYOK is billed directly by the chosen provider under its policy. TimelineFlow cannot refund provider spend, electricity, compute, stock-media fees or third-party workflows. A TimelineFlow subscription does not make external requests free.

6. How to request help or a refund

Contact [email protected] promptly, or use the Merchant of Record's support link on your receipt. Include the account email, order or transaction ID, charge date and amount, reason, and relevant evidence. Do not email full card numbers, passwords, API keys, or Connector tokens.

• Duplicate or suspected unauthorised charges should be reported as soon as discovered so the processor can investigate and secure the account.
• We may ask for reasonable identity and purchase verification and may refer the request to the Merchant of Record, which controls the payment transaction.
• Approved refunds return to the original payment method where possible. Bank and processor posting times vary; taxes and currency conversion are handled under applicable rules.

7. Chargebacks and abuse

Contact support before filing a chargeback when practical so a billing error can be investigated. This does not limit your right to dispute an unauthorised or invalid charge. Fraudulent refund claims, chargeback abuse, abuse of promotional offers, or use of the Service after a full refund may result in restriction or termination and submission of relevant evidence to the payment provider.

8. Changes and related terms

We may update this Policy prospectively. The version presented at checkout and mandatory law govern the relevant purchase. Material changes to an active auto-renewing subscription will receive notice when required.

See the Terms of Service for account and subscription rules and the Privacy Policy for billing-data handling.

Service operator

Individual Entrepreneur MELNIK KONSTANTIN

306403736

Georgia

Georgia, Tbilisi, Samgori District, Police Lane I N 5, Floor 2, N 4a

Product and account support: [email protected].

Privacy, rights and legal requests: [email protected].